The 5 biggest mistakes made when ordering a UPS

The 5 biggest mistakes made when ordering a UPS

1.       Not knowing their load- If the load is not known, it’s like buying a Ute and not knowing what payload needs to be carried

2.       Not knowing what battery time is needed- this is determined by the load requirements

3.       What format and weight of UPS- UPS com in rack mounted or floor standing units and are primarily manufactured from copper and lead.

4.       Power to supply UPS- in most cases when one big UPS needs to supply critical equipment, the load needs to come from one adequate supply.

5.       No budget set aside for electrical work- When supplying a UPS that cannot be plugged into a 10A GPO, the UPS need to be wired in by a qualified electrician.

Our handy UPS calculator addresses most of the above questions making it an extremely useful tool when buying a UPS.

What’s an IP rating?

IP (or “Ingress Protection”) ratings are defined in international standards. They are used to define levels of sealing effectiveness of electrical enclosures against intrusion from foreign bodies (tools, dirt etc.) and moisture.”

Should UPS ever be switched off?

No, the only time UPS should be switched off is when the load on the UPS has been removed. This can be done in the following conditions:

  1. The load has been transferred to another source
  2. In a parallel redundant system, when the redundant unit can accept full load
  3. The load is switched off entirely.

Therefore it is essential to maintain and test the UPS and batteries during scheduled times that is convenient to all parties.

Advantages of service contracts

From research carried out by various UPS companies, it has been shown that the chance of UPS failure is nearly four times greater when the unit is not regularly checked and serviced.

PSS Maintenance contracts include two site visits per year where PSS technicians will check the condition of the UPS and advise if any issues. We will test batteries, run discharge tests to establish battery life, check operating parameters as well as perform any required adjustments.

Our all-inclusive service contracts are designed to offer 24 x 7 peace of mind protection for our customers; we will take ownership of all UPS related matters and deal with them promptly.

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Make sure your website is your silent salesman 24/7. Is it up to date? Are there free resources to keep visitors on your site longer? Is it a database builder? Is there a call to action on every page? Do all the links work? Do you describe your offerings simply?

PSS Business Tip # 9

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Develop universal scripts for all your commonly asked questions so that your whole team will answer in a unified manner. Create scripts for situations such as turnaround time, price objections, product comparisons and competitor comparisons to name a few.

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PSS Business Tip # 7

PSS Business Tip # 7