Importance of servicing UPS

Although most of the modern units test batteries periodically, if is always good to power the UPS every 6 months.

This is done by switching the power off to the UPS and monitoring DC voltage. Once the batteries reach 20% capacity, re-instating power. This cycles the battery, prolonging their service life.

If the batteries do not perform to specification, they should be replaced by a qualified service technician and old batteries disposed of correctly.

The 5 biggest mistakes made when ordering a UPS

The 5 biggest mistakes made when ordering a UPS

1.       Not knowing their load- If the load is not known, it’s like buying a Ute and not knowing what payload needs to be carried

2.       Not knowing what battery time is needed- this is determined by the load requirements

3.       What format and weight of UPS- UPS com in rack mounted or floor standing units and are primarily manufactured from copper and lead.

4.       Power to supply UPS- in most cases when one big UPS needs to supply critical equipment, the load needs to come from one adequate supply.

5.       No budget set aside for electrical work- When supplying a UPS that cannot be plugged into a 10A GPO, the UPS need to be wired in by a qualified electrician.

Our handy UPS calculator addresses most of the above questions making it an extremely useful tool when buying a UPS.

Advantages of service contracts

From research carried out by various UPS companies, it has been shown that the chance of UPS failure is nearly four times greater when the unit is not regularly checked and serviced.

PSS Maintenance contracts include two site visits per year where PSS technicians will check the condition of the UPS and advise if any issues. We will test batteries, run discharge tests to establish battery life, check operating parameters as well as perform any required adjustments.

Our all-inclusive service contracts are designed to offer 24 x 7 peace of mind protection for our customers; we will take ownership of all UPS related matters and deal with them promptly.

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Tip #9: 

Make sure your website is your silent salesman 24/7. Is it up to date? Are there free resources to keep visitors on your site longer? Is it a database builder? Is there a call to action on every page? Do all the links work? Do you describe your offerings simply?

PSS Business Tip # 9

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Tip #8: 

Develop universal scripts for all your commonly asked questions so that your whole team will answer in a unified manner. Create scripts for situations such as turnaround time, price objections, product comparisons and competitor comparisons to name a few.

PSS Business Tip # 8

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Tip #7: 

Listen with the intent to understand. When you feel you understand then respond. Listening is more important than talking when it comes to marketing your product and getting to know your client’s wants, needs, desires and pain points. Think like your customer thinks, then you will realise that your customer is only interested in “What’s in it for me”.

PSS Business Tip # 7

PSS Business Tip # 7