Customer Information Section

RMA and Repair Terms and conditions:

  • All required fields marked with * must be completed before RMA number will be provided to allow for the return of goods/warranties to be processed.
  • For repairs not under warranty, please provide contact details and equipment information.
  • Processing of claims without RMA and invoice number may be delayed.
  • Goods that have been tampered with or damaged will not be credited.
  • A minimum restocking fee of 10% applies for all credit claims if goods are returned in original packing and in undamaged condition. A higher restocking fee will be charged if goods need to be repacked for sale.
  • Collection of rejected repairs/RMA claims must be arranged by the customer within a three-month period. PSS reserves the right to dispose of uncollected goods after this time.
  • A minimum $40 inspection fee may be charged for warranty claims with no fault found, which must be paid before the item is made available for collection.
  • Repair or replacement of faulty goods under warranty is at the discretion of PSS.